Kim Monday Case StudyThis is a featured page

Kim Monday




As part of the on-going Library 2.0 initiatives, Tulsa Community College (TCC) launched a virtual librarian named Kim Monday to be the face of virtual references services provided by the Learning Resources Center (LRC). Working with various social media tools the LRC is seeking to better assist students, faculty and staff where ever they may be in this world of ever blurring boundaries between what is real and what is virtual.

Overview of Kim Monday Project Goals
  • Create a virtual help desk via the LRC web page with information about KIM Monday, the LRC’s virtual librarian including biographical information), and access to online reference services
  • Provide reference services through email, text messaging, individual chat and group instant messaging using cross-platform tools such as Meebo. Work on establishing a permanent group for students to chat with each other and with librarians/instructors/subject specialists.
  • Promote Kim Monday and the Learning Resources Center via social networking websites (Facebook, MySpace and Twitter)
  • Use Wimba (available through Blackboard) as a resource for real time synchronous online help to actively show how to navigate web pages and conduct a search
  • Develop multi-media tutorials through use of PIVOTE open source software and virtual worlds such as Second Life. Investigate further educational benefits of virtual technology.
  • Maintain a wiki to provide resources on Web 2.0 to the entire TCC community
  • Brand and Market Kim Monday

Kim Monday Team Members
Team Leader
  • Casey Ashe
Technical Implementation Team
  • Bill Laginel
  • Garin Greer
  • Adam Brennan
Team Assistants
  • Kati Gordon
  • Josh Speer
Team Librarians
  • Amy Norman
  • Suzanne Haynes
  • Paula Eggert
  • Karen Harris
  • Mike Meisenhemier
  • Gisele McDaniel


Phase I - Development and Implementation

This phase will focus on project development and implementation. Through examination of reference and social media statistics along with staff surveys and interviews, conclusions from the initial experience will be discussed.

  • Write detailed overview of Kim Monday Project
  • Compile Reference and Email Chat Statistics
  • Review Chat Logs and Emails
  • Interview team members
  • Compile Team Member Survey Responses
Kim Monday Team Member Survey Phase I


Phase II - Assessment

As part of an overall assessment project of user needs, a component evaluating the success of the Kim Monday Project will also be included.

Conduct survey via Open Source Tool: Limesurvey
Download and install on cyborglibrarian server


Conclusion - Project evaluation and future recommendations
Kim Monday LRC Home Page

Kim Monday Social Media Links


Kim Monday Facebook PageKim Monday Twitter PageKim Monday Linked-In PageKim Monday Myspace Page


Presentation on Kim Monday

Team Presentation at OLA 2009
(Adam Brennan, Casey Ashe, Kati Gordon)

Student Presentation at OLA 2009
(Kati Gordon)

Products/Services used by the KMP:

Library H3lp:
paid chat platform service
Meebo:
free chat platform
Ping.fm:
cross-site status updater
SecondLife:
virtual world
Springshare:
webhosting service for libraries


eKati
eKati 		Latest page update: made by eKati , Aug 15 2010, 3:19 PM EDT (about this update About This Update eKati Edited by eKati

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Keyword tags: case study Kim Monday MLIS Project virtual librarian
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eKati Project Learning Objectives 0 Nov 1 2009, 5:02 PM EST by eKati
Thread started: Nov 1 2009, 5:02 PM EST  Watch
I am participating with the Kim Monday Project in order to gain real life experience with virtual reference services as well as applications of social media in an academic library. I am eager to expand my knowledge of virtual reference services and improve usage by students, faculty, and staff. The Kim Monday project has given me an opportunity to explore emerging technologies and application in a real world environment. I am eager to continue evaluating the success of this project and contribute to the continual improvement of virtual reference services as well as use of 2.0 technologies in the library.

The goal of writing a case study is to gain experience with academic writing as well as promote achievements made by the TCC Learning Resources Center. Working with well established academics in the field will expand my understanding of the publishing world and provide a valuable experience.
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Keyword tags: case study Kim Monday Learning Objectives MLIS Project virtual librarian
eKati Phase 1 0 Nov 1 2009, 3:10 PM EST by eKati
Thread started: Nov 1 2009, 3:10 PM EST  Watch
This phase will focus on project development and implementation. Through examination of reference and social media statistics along with staff surveys and interviews, conclusions from the initial experience will be discussed.
Do you find this valuable?    
Keyword tags: case study Kim Monday MLIS Project virtual librarian
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posted by eKati   Dec 11 2009, 12:38 PM EST
Overview of KMP

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Project Learning Objectives Phase 1